Shipping Policy

Last Updated: March 1, 2026

This Shipping Policy applies to orders placed on ashburry.co. We currently sell and deliver within the United Kingdom, and all prices are displayed in GBP (£).

Business Information

Operated by Ecomify Global LLC (Wyoming, USA).
Company Mailing Address: 8833 Monterey Hwy Ste J Unit #786, Gilroy, CA 95020, USA
UK Warehouse (Fulfilment) Address: 77 Pretoria Rd, Romford RM7 7AX, UK
Email: support@ashburry.co
Phone: +44 7478 034364

1) Order Processing Time

  • Orders are processed Monday to Friday, excluding UK public holidays where applicable.
  • Processing time is typically 1–2 business days.
  • Orders placed after 5:00 PM UK time may be processed the next business day.
  • During peak periods, processing may take slightly longer.

You will receive:

  • An order confirmation email after purchase
  • A dispatch email with tracking once shipped (where tracking is available)

2) Shipping Time (Transit)

After dispatch, delivery typically takes 6–10 business days.

Estimated total delivery time (processing + shipping):

  • 7–12 business days (estimate)

Delivery times are estimates and not guarantees. Delays can happen due to:

  • Carrier operational delays
  • Severe weather or disruptions
  • Local delivery constraints
  • High-volume periods

3) Shipping Rates

Shipping charges (if applicable) are shown at checkout before payment.
Any free-shipping or promotional shipping offers will be clearly displayed on the Site and/or at checkout.

4) Delivery Area

We currently deliver within the United Kingdom only.

If your address is outside the UK, the order should not be placed (and may be cancelled/refunded if identified before dispatch).

5) Tracking

Where tracking is included, it will be emailed to you after dispatch. Tracking updates can take up to 24–48 hours to appear.

If you do not receive dispatch/tracking confirmation within a reasonable time after ordering, contact support@ashburry.co.

6) Address Accuracy & Delivery Issues

Customers are responsible for entering an accurate delivery address at checkout. We are not responsible for:

  • Deliveries to incorrect or incomplete addresses entered by the customer
  • Failed delivery attempts due to inaccessible addresses or unavailable recipients

If a parcel is returned to us due to address issues, reshipping may require additional postage fees.

7) Lost, Missing, or Damaged Parcels

If your parcel arrives damaged, contact us within 48 hours of delivery with photos of:

  • Outer packaging
  • Shipping label
  • The item and damage

If tracking shows “delivered” but you cannot locate the parcel:

  • Check with household members/building reception/neighbours
  • Confirm the delivery address used
  • Contact us promptly so we can assist with carrier enquiries

8) Shipping Policy Updates

We may update this Shipping Policy to reflect operational changes or compliance requirements. The latest version will be posted on the Site.

9) Contact

Email: support@ashburry.co
Phone: +44 7478 034364