Returns & Refund Policy

Last Updated: March 1, 2026

This Returns & Refunds Policy applies to orders placed on ashburry.co and delivered within the United Kingdom. This policy is designed to be clear and fair while also protecting customers and the business through a defined process.

Business Information

Operated by Ecomify Global LLC (Wyoming, USA).
Company Mailing Address: 8833 Monterey Hwy Ste J Unit #786, Gilroy, CA 95020, USA
UK Warehouse (Fulfilment) Address: 77 Pretoria Rd, Romford RM7 7AX, UK
Email: support@ashburry.co
Phone: +44 7478 034364

1) Standard Returns Window (30 Days)

We accept returns of eligible items within 30 days of delivery.

To qualify for a return, items must:

  • Be unused, unworn, and unwashed
  • Be in original packaging (and with tags if applicable)
  • Be in the same condition as received
  • Be free from stains, odours, marks, alterations, or visible wear
  • Include proof of purchase (order number/receipt)

We reserve the right to inspect all returns. Returns that do not meet eligibility criteria may be refused.

2) Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

  • Gift cards
  • Digital products/downloads
  • Clearance/final sale items (where marked)
  • Personal care items and hygiene-sensitive items (where applicable)
  • Customised or made-to-order items (where applicable)

If an item is non-returnable, this will be stated on the product page or at checkout.

3) How to Start a Return

To request a return, email: support@ashburry.co
Include:

  • Order number
  • Item(s) you want to return
  • Reason for return
  • Photos (required for damaged/defective/incorrect items)

If approved, we will provide return instructions and an authorisation reference.
Do not send returns without approval. Unauthorised returns may not be processed.

4) Return Shipping Costs

Unless the return is due to our error (wrong item sent, defective item, damage in transit), customers are responsible for return shipping costs.

We recommend using a trackable service. We are not responsible for returns lost in transit.

5) Refunds

Once your return is received and inspected:

  • We will notify you by email of approval or denial
  • Approved refunds are issued to the original payment method
  • Refund processing typically takes 3–10 business days (bank-dependent)

Original shipping costs are non-refundable unless the return is due to our error.

If a return is denied, we will notify you with the reason. If you request the item to be shipped back, additional shipping costs may apply.

We reserve the right to refuse refunds where there is evidence of:

  • Excessive returns
  • Product misuse or wear
  • Missing components/packaging
  • Policy abuse or suspected fraud

6) Exchanges (Available With Criteria)

We do offer exchanges, subject to the criteria below:

Exchange eligibility criteria:

  • Request must be made within 30 days of delivery
  • Item must meet all return eligibility conditions
  • Replacement item must be in stock
  • Exchange must typically be for the same item in a different size/colour (unless otherwise approved)

Exchange process:

  1. Email support@ashburry.co with your order number and requested exchange details.
  2. If approved, return the original item following our instructions.
  3. After inspection, we dispatch the replacement item.

If the new item is higher in price, you must pay the difference before dispatch. If lower, the difference may be refunded to the original payment method.

Return shipping costs for exchanges are the customer’s responsibility unless the exchange is due to our error.

If the replacement item becomes unavailable, we may offer:

  • A refund, or
  • Store credit, or
  • An alternative item (with your approval)

7) Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Contact us within 48 hours if the item is:

  • Damaged
  • Defective
  • Incorrect

Email support@ashburry.co with:

  • Order number
  • Clear photos
  • Brief description

We will review and arrange a replacement or refund where appropriate.

8) Order Cancellations & Changes

Orders begin processing quickly. To request a cancellation or change, contact us within 12 hours of placing your order. Once dispatched, the order cannot be cancelled. You may return eligible items after delivery.

9) UK Consumer Cancellation Rights (14 Days)

If you are a consumer in the UK purchasing online, you may have a right to cancel your order within 14 days of delivery in certain circumstances (for example, when goods are standard stock and not excluded by hygiene/customisation rules). If you request cancellation under this right:

  • Items must be returned in a condition that meets eligibility requirements
  • You must contact support@ashburry.co to initiate the process
  • Refunds are issued after the returned goods are received and inspected (or where permitted, after evidence of return is provided)

This section does not reduce or replace your statutory rights; it explains the process we follow.

10) Contact Us

Email: support@ashburry.co
Phone: +44 7478 034364
UK Warehouse (Fulfilment): 77 Pretoria Rd, Romford RM7 7AX, UK
Company Mailing Address: 8833 Monterey Hwy Ste J Unit #786, Gilroy, CA 95020, USA